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Delivery and Returns

Payment and Delivery

Payment and Delivery

1) By Bank Transfer or EFT (Electronic Funds Transfer)

You can make any of our Kuveyt Türk Participation Bank and Ziraat Bank accounts (TL).

2) With your credit cards on our site

You can take advantage of our online single payment to any of your credit cards or our  online installments from Akbank. In your online payments, the amount will be withdrawn from your credit card at the end of your order. Refunds to your credit card will be made within 5 working days in order cancellations due to possible order cancellation or stock problems.

3) Order Price Refund 

In case of cancellation of your orders for possible reasons; The Nautical Caravan Co. Trade Limited Company returns the product price to your account and/or credit card within three working days. However, you must report your bank account information and/or credit card information accurately and completely to the financial authorities of our company. 

4) Delivery 

We try to deliver the products you have ordered to the cargo on the same day. For products that take time to deliver, the cargo delivery time is 5 working days as stated in the product details. You will be informed in case of a possible delayed delivery. 

In order for the product to be delivered without delay, please state the address of your current location as the delivery address. 

Your requests will be processed to be prepared according to the delivery type you have determined at the end of the order. Products from our Hatay-based company will be sent by Yurtiçi Kargo or UPS cargo company. After your orders are approved, they are delivered to the Cargo company at the end of 3 (three) business days at the latest. 

You can discuss different delivery terms by consulting our customer representative. In addition, cargo deliveries are only valid for Turkey.

5) Payment Tracking 

If the system in question cannot perform the transaction due to any problem, our visitor is informed of this situation as a result of the payment page. 

In case of any error at the specified address, a connection is made with the orderer regarding the order that cannot be delivered.

The validity of the e-mail address specified by our visitor is confirmed by the automatic e-mail sent after the order is transferred. 

We have a responsibility to the bank, where we use the credit card system, as well as the customer, for the realization of the delivery. 

Please be carefull!

Open and check the packages that you think were damaged during shipment in front of the company representative from whom you received them. If you think that there is any damage to the product, do not take delivery of the product by making a report with the cargo company. 

After the product is received, it is accepted that the cargo company has fully fulfilled its duty. 

If the product is damaged: Send the report you have prepared to Whatsapp at 0543 4777732 as soon as possible and report the situation to mail-cc3bb3b-31190594 -136bad5cf58d_

If you perform these operations, we will start working on your package and ensure that the delivery is repeated as soon as possible.

If you briefly explain why you want to return the product in this e-mail, you will help us in our work on the product.

Bank account numbers for EFT:


Kuveyt Turk Participation Bank

TR70 0020 5000 0957 1001 9000 01

Consumer Rights – Withdrawal – Cancellation-Return Conditions


1. If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you.

2.Buyers are subject to the provisions of the Law No. 6502 on the Protection of the Consumer and the Regulation on Distance Contracts (RG:27.11.2014/29188) regarding the sale and delivery of the product they purchased. 

3. The shipping charges, which are the product shipping cost, will be paid by the buyers.

4. Each purchased product is delivered to the person and/or organization at the address indicated by the buyer  without exceeding the legal period of 30 days. If the product is not delivered within this period,  Buyers may terminate the contract. 

5. The purchased product must be delivered completely and in accordance with the qualifications specified in the order and with documents such as warranty certificate, user manual, if any. 

6. If it becomes impossible to sell the purchased product, the seller has to notify the buyer in writing within 3 days of learning about this situation. The total price must be returned to the Buyer within 14 days. 



7. If the Buyer does not pay the price of the purchased product or cancels it in the bank records, the Seller's obligation to deliver the product ends.



8. After the product is delivered, if it is determined that the credit card to which the buyer has paid is used unfairly by unauthorized persons and the price of the sold product is not paid to the Seller by the relevant bank or financial institution, the Buyer shall pay the shipping cost of the product subject to the contract within 3 days to the SELLER. must be returned to the SELLER as



9. If force majeure events occur that the Seller cannot foresee and the product cannot be delivered on time, the Buyer is notified. The buyer may request the cancellation of the order, the replacement of the product with a similar product or the delay of delivery until the obstacle is removed. If the buyer cancels the order; If he has made the payment in cash, this fee will be paid to him in cash within 14 days from the cancellation. If the buyer has made the payment by credit card and cancels it, the product price will be returned to the bank within 14 days from this cancellation, but it is possible for the bank to transfer it to the buyer's account within 2-3 weeks. 



10. The buyer will inspect the contracted goods/services before receiving them; dented, broken, torn packaging, etc. damaged and defective goods / services will not be received from the cargo company. The received goods/services shall be deemed to be undamaged and intact. The BUYER has to carefully protect the goods/services after delivery. If the right of withdrawal is to be used, the goods/services should not be used. Invoice must be returned along with the product.



11. BUYER; Within 14 (fourteen) days from the date of delivery of the purchased product to himself or to the person/organization at the address indicated, he can use his right to withdraw from the contract by rejecting the goods without taking any legal or criminal responsibility and without giving any reason, provided that he notifies the SELLER via the contact information below.











13. If the Buyer purchases a service  , this 14-day period starts from the date of signing the contract. Before the expiry of the right of withdrawal, the right of withdrawal cannot be used in service contracts where the performance of the service has started with the approval of the consumer. 

14. The costs arising from the use of the right of withdrawal belong to the SELLER.

15. In order to exercise the right of withdrawal, the SELLER must be notified in writing by registered mail, fax or e-mail within 14 (fourteen) days and the product must not be used within the framework of the provisions of the "Products for which the Right of Withdrawal cannot be exercised" regulated in this contract._cc781905-5cde-3194- bb3b-136bad5cf58d_



16.3. The invoice of the product delivered to the person or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the institution when returning it. Order returns whose invoices are issued on behalf of the institutions cannot be completed unless a RETURN INVOICE is issued.)

17. Return form, The products to be returned must be delivered complete and undamaged, together with the box, packaging and standard accessories, if any.



18. The SELLER is obliged to return the total price and the documents that put the BUYER under debt to the BUYER within 10 days at the latest from the receipt of the withdrawal notification and to return the goods within 20 days.

19. If there is a decrease in the value of the goods due to the BUYER's fault or if the return becomes impossible, the BUYER is obliged to compensate the SELLER's losses in proportion to the defect. However, the BUYER is not responsible for changes and deteriorations that occur due to the proper use of the goods or products within the right of withdrawal period. 

20. In case of falling below the campaign limit amount set by the SELLER due to the exercise of the right of withdrawal, the discount amount used within the scope of the campaign is cancelled.



21. Underwear, swimwear and bikini bottoms, make-up materials, disposable products, personal care and hygiene products, which are prepared in line with the BUYER's request or clearly personal needs and are not suitable for return, are in danger of spoiling quickly or have expired. goods that are likely to be returned to the BUYER, if the packaging is opened by the BUYER after delivery, products that are not suitable for health and hygiene, products that are mixed with other products after delivery and cannot be separated due to their nature, periodicals such as newspapers and magazines, except those provided under the subscription agreement. goods related to publications, services performed instantly in electronic environment or intangible goods delivered instantly to the consumer, audio or video recordings, books, digital content, software programs, data recording and data storage devices, computer consumables, if the package is opened by the BUYER It is not possible due to regulation. In addition, before the expiry of the right of withdrawal, it is not possible to exercise the right of withdrawal regarding the services that have been started with the approval of the consumer, in accordance with the Regulation.

22. In order to return cosmetics and personal care products, underwear products, swimsuits, bikinis, books, copyable software and programs, DVD, VCD, CD and cassettes and stationery consumables (toner, cartridge, ribbon, etc.), unopened, untested packages can be returned. , they must be intact and unused. 



23. The BUYER accepts, declares and undertakes that he will pay interest and be liable to the bank within the framework of the credit card agreement between the cardholder bank and the bank, in case of default in the case of making the payment transactions with  credit card. In this case, the relevant bank may take legal action; may claim the costs and attorney's fees to arise from the BUYER and in any case, if the BUYER defaults due to its debt, the BUYER accepts that he will pay the damage and loss suffered by the SELLER due to the delayed performance of the debt. 



24. You can make a Bank Transfer or EFT (Electronic Fund Transfer) to any of our Kuveyt Türk Participation Bank or Ziraat Bank accounts (TL).

25. With your credit cards on our site, you can take advantage of online single payment or online installment opportunities for all kinds of credit cards. In your online payments, the amount will be withdrawn from your credit card at the end of your order.

Bank account numbers for EFT:


Kuveyt Turk Participation Bank

TR70 0020 5000 0957 1001 9000 01

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